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Terms of use

HireLab Software Terms of Service

Last updated: 22 September 2025

These Terms of Service (“Terms”) govern your access to and use of the HireLab platform and related services (the “Service”). By creating an account or using the Service, you (“Customer,” “User,” or “you”) agree to these Terms. If you do not agree, you may not use the Service.


1. Who We Are

HireLab.io (“HireLab,” “we,” “our,” or “us”) provides recruitment marketing and applicant tracking software, available through our web application.


2. Eligibility & Accounts

  • You must be at least 18 years old to create an account.

  • You are responsible for maintaining the confidentiality of your login credentials and all activity under your account.

  • If you invite team members, you are responsible for their use of the Service.

  • We may suspend or terminate accounts that violate these Terms.


3. Use of the Service

You agree to:

  • Use the Service only for lawful recruitment, marketing, and employer branding purposes.

  • Not misuse the Service (e.g., spamming, scraping, hacking, uploading malicious code).

  • Not share applicant data outside your organization without consent.

  • Review all AI-generated copy or creative before publishing; HireLab is not responsible for errors or compliance issues in auto-generated content.


4. Subscriptions & Billing

  • Access to the Service requires a paid subscription unless you are on our free tier.

  • Prices, plans, and limits (e.g., funnels, applicants, visits) are described on our Pricing Page.

  • Subscriptions auto-renew monthly or annually until canceled.

  • Fees are non-refundable except as required by law or explicitly stated (e.g., annual plans may include a trial guarantee).

  • You authorize us (or our payment processors) to charge your chosen payment method.


5. Free Tier

  • Our Free Forever plan includes limited use of the Service (e.g., 1 funnel, up to 50 applicants, and 2,000 visits).

  • We may modify or discontinue the free plan at any time.


6. Data & Privacy

  • Applicant Data: You control the data you collect via funnels and forms. We process it only as your data processor under GDPR.

  • GDPR/Privacy: We comply with GDPR. You must have a lawful basis to collect applicant data.

  • Data Export/Deletion: You can export or delete applicant data at any time. If you terminate your account, we may delete all stored data after a grace period.

  • Messages & Notifications: You may use built-in messaging templates; however, you are responsible for ensuring compliance with local labor, privacy, and anti-discrimination laws.


7. Intellectual Property

  • HireLab owns all rights in the software, code, design, and platform.

  • You retain ownership of your content, job data, and applicant data.

  • You grant HireLab a limited license to host, display, and process your content for providing the Service.


8. AI Features Disclaimer

  • The Service may use AI (e.g., to generate job content, landing pages, or ad creatives).

  • AI output is provided “as-is.” HireLab makes no guarantees about accuracy, compliance, or suitability.

  • You are responsible for reviewing AI content before publishing or using it.


9. Service Availability

  • We aim to provide reliable uptime but do not guarantee uninterrupted access.

  • We may update or modify the Service at any time.

  • Temporary downtime (e.g., for maintenance) may occur.


10. Termination

  • You may cancel your subscription at any time through your account settings.

  • We may suspend or terminate accounts that violate these Terms or applicable laws.

  • Upon termination, your right to use the Service ends immediately.


11. Limitation of Liability

To the maximum extent permitted by law:

  • HireLab is not liable for indirect, incidental, or consequential damages (e.g., lost profits, hiring outcomes, ad performance).

  • Our total liability for any claim related to the Service shall not exceed the amount paid to us in the past 12 months.


12. Indemnification

You agree to indemnify and hold harmless HireLab from claims, damages, or liabilities arising from:

  • Your misuse of the Service,

  • Your violation of laws in handling applicant data, or

  • Your use of AI-generated or user-generated content.


13. Governing Law & Jurisdiction

These Terms are governed by the laws of the Netherlands. Any disputes shall be brought exclusively before the courts of Amsterdam, unless mandatory law requires otherwise.


14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes (e.g., by email or in-app). Your continued use of the Service after changes means you accept the new Terms.


15. Contact Us

If you have questions about these Terms, contact us at:
📧 support@hirelab.io

Last updated: 27 Oct, 2025